return_goods

RETURNING GOODS
The cooling-off period starts after the receipt of the goods and lasts for 14 calendar days. When the cooling-off period has expired, the sales agreement will be fully accomplished.

Unless specified otherwise, you will have the right to dissolve the sales agreement in writing within 14 calendar days after the receipt of the goods, and to return the goods within the same period, without giving the reasons for the cancellation. It is however necessary to inform us about it in writing. This is possible by way of email, in which the customer clearly states that he/she refrains from the purchase. The customer does not have to give a reason for this. The order number, account number of the customer and the proof of sale have to be added in writing. During this period, the customer will handle the product and the packaging with care. He/she will use or unpack the product no more than is necessary to judge whether he/she wants to keep the product or not. If the customer wants to use his/her right of revocation, he/she will return the product to Comptoir d’enfants in a non-damaged and unused state, with the attached labels, in its original state and packaging. The customer will, in the aforementioned case, be responsible for the costs of the return and for the risks that the product undergoes during the transport. If the goods suffer damage during the return or are lost, the customer can no longer claim a compensation. In the case of a written cancellation within the aforementioned period, Comptoir d’enfants will refund the sum paid for the delivered goods, within 30 calendar days after receiving the returned goods, or, by mutual agreement with the customer, deliver an equivalent product. The refund equals the sum paid for the order minus possible shipping and transaction costs. The right on reimbursement or exchange expires when the goods are damaged or the parcel is opened and/or not returned in the original packaging.